A 99.9% Server Uptime
We’ve built our cloud website hosting platform using dependable hardware components and heavily modified software. Our system administrators have installed a customized version of Security–Enhanced Linux on our machines in order to guarantee the highest level of protection and reliability. We’ve added several DDoS protection appliances coupled with highly efficient firewall programs to make sure our internal network is invincible and safe.
All our cloud website hosting plans include a 99.9% server uptime guarantee. And no matter which datacenter you choose, our guarantee stays the same.
A 99.9% Network Uptime
Aside from our cloud hosting system, we’ve also built our own internal network in each one of our datacenters. Everything is based on enterprise–class hardware elements made by Juniper. Furthermore, on every router, we’ve placed a firewall with a complex algorithm with the intention to sieve all dubious requests.
This way, in all our data centers – in our data center in USA, in our data center in United Kingdom, in our data center in Finland, in our data center in East Europe as well as in our data center in Australia, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid for all web hosting plans in every datacenter.
A 30–Day Money–Back Guarantee
Despite the fact that we have done everything to lower all possible risks with our cloud hosting packages and regardless of the fact that our company offers top–notch technical support, there are instances when the customer is simply not pleased with what we have to offer. Or he needs to move to a more powerful hosting solution, like a virtual private server or even a dedicated hosting server.
For this reason, our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you’re not pleased, we will give you your money back.
24/7 Technical Support
We’ve mindfully chosen each individual member of our 24x7 support department to make sure that we can offer the very best customer care service you can possibly get. Each of our customer service technicians has many years of experience working with web hosting accounts behind his back, therefore they know what they are doing. Besides, they’re available 24–7–365 – you will be able to touch base with them whenever you want and they’ll get back to you ASAP.
Their average support ticket response time is well under twenty minutes, whilst with other web hosting suppliers you have to wait for days. And we also offer you a 1–hour response time guarantee. Regardless of what happens, your questions will be answered within sixty minutes.