If you are a site owner, a problem can always crop up and it does not necessarily need to be connected to the hosting service. For instance, something may go wrong when you update a web-based app or some important content could be modified or deleted incidentally. Regardless of what the essence of the problem might be, you’ll need to touch base with the respective customer care team and request them to recover a backup or to assist you in resolving the problem that you’re encountering. How promptly they’ll do this will determine the period of time that your websites will be inaccessible. For specific sites such as social networking sites or online shops, an elongated unreachability can too often mean losing clients and cash. That said, it’s rather important for you to use the services of a company that offers not only a very good customer service, but also a quick one.
One-Hour Response Guarantee in Cloud Website Hosting
Our cloud website hosting come with a sixty-minute response time guarantee, which implies that no matter what query or problem you may have, we’ll always be there to lend a hand. The fact is, it rarely takes more than 30 minutes to get an issue resolved or a query answered, and this is valid for both pre-sales and technical matters. Our support staff members are available 24/7, even on weekends and holidays, which means that you’ll always receive swift help. We are aware of just how valuable time can be, so by the time we respond to your email or ticket, we will have investigated the matter and, in case we haven’t figured out a solution, we’ll provide you with more information about what you have to do on your end – if the circumstances require this. With our support services, you can rest assured that there will be someone to help you instantly, irrespective of what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you open a tech support ticket through your web hosting Control Panel or send an email connected with your semi-dedicated server, you’ll obtain a response within only one hour. You can get in touch with us whenever you like in regards to billing, general or technical matters and considering the fact that we will be at your disposal 24/7/365, you’ll invariably obtain assistance right on the spot. Depending on the particular issue or question, we will supply you with more information, solve the obstacle if it’s been caused by something that’s within our reach or inform you how to proceed if you need to fine-tune a specific setting for an Internet app that we do not have access to. You can just forget about waiting for a whole day for each single answer. In reality, in most cases we reply to tickets and emails within 20-25 minutes max.